The information highlights that there is limited public seating and hat the self-service restaurant has limited choice. I'm sorry that you were initially unable to find suitable seating. I sincerely apologise that you were spoken to rudely, clearly this is not the service we aim to provide customers. I have noted all your comments.
Onboard this ship we only offer set lunches or dinners in the Self-service restaurant. This is why there was no price for chips displayed. The staff obviously served you the chips as requested. Apologies again for your dissatisfaction and for the way you were spoken to. Excellent experience Plymouth - Santander; Santander-Portsmouth. Had cause to ask advice from UK call centre Staff were absolutely superb.
Check in gates at Plymouth - staff superb. Cabin stewards - superb. Everyone working throughout the business are a cut above their competitors. It was my first trip with Brittany Ferries and I will definitely travel with them again. Food is as good as the reviews suggest, drinks realistically priced. Very happy. I travel to Roscoff at least three times per year. Having used many ferry companies over the years I find BF by far the best.
A happy crew and outstanding food and entertainment make for a very pleasant experience. We've travelled to Spain and back from Portsmouth many times on this ferry, so here are some comments on our experiences: 1.
Boarding: there's a lot of hanging around for this tortuous business, but you'll get on in the end, and my impression, for what's it's worth, is that the cars loaded up last tend to be the early ones off at the other end.
Catering: dinner in the restaurant is better than you might expect, with decent friendly service from the Gallic staff. The 'booking' system is chaotic though, and I don't understand why BF don't have a restaurant booking facility on their ticketing web-site. There's a sort of cafe on the top deck that also serves foo, and a marker-place area for snacks.
Decks: I've a major gripe here: because smoking is banned inside the ship, the smokers smoke on the outside decks. Dear Brittany Ferries: the majority of the UK are non- smokers, and are therefore entitled to enjoy fresh sea-air rather than second-hand cigarette smoke.
My suggestion is to allocate a single area somewhere on the ship for smokers, and leave the rest to the majority of non- smokers. Cabins: it's worth spending the extra to get the bigger cabins at the front. The standard cabins are OK and the showers are brilliant. BUT the bedding is awful - tired old pillows with lumps everywhere and worn out old mattresses - it's high time BF did something about this.
A mezzanine deck boards from the lower deck as normal and then gets raised so more cars can then fit underneath. Just before the ferry arrives at your destination, the Captain will make an announcement asking everyone to return to their vehicles. A member of our team will be on hand if you need directions or help getting back to your car.
A member of staff will begin directing traffic off the ferry — do take care when leaving as some of our ports have vehicles merging from upper and lower decks into a single lane when exiting. Please adhere to our 10mph speed limit.
We work hard to run a reliable and punctual service but sometimes we can be delayed by circumstances beyond our control; this includes bad weather, low tides or giving way to other ships such as the Royal Navy or cross-channel ferries. Unfortunately, mechanical, technical or other factors can occasionally cause disruption, too. Plenty of cafes and tobacco shops, which will more than pay for your trip, if you buy enough!
Make sure that you have plenty of empty space in your suitcases Portsmouth does not even have an airport which is strange for such a big ferry port! You could fly into Southampton and take a train or coach for the final 20 miles. Also, dont dismiss the duty paid opportunity that this trip presents. Cigarettes in Spain are about half of UK prices, or slightly over that if you buy them onboard, which offers the chance to pay by card, rather than having to take loads of cash ashore.
Within the EU there are no limits on the amount of Tobacco and Alcohol you bring back, providing it is for personal use. There are minor exceptions with Eastern European countries where the price of tobbacco is much lower and these are still officially capped at Not sure the boat would be much use from Manchester to Southampton. Whilst Jim is absolutely correct about this, in theory, I would just point out that there is a guideline amount of cigarettes or 3kg of tobacco.
If you stick to this amount, you will have no trouble, but if you get greedy and try to bring in more, the onus is on you to PROVE that it is for personal consumption. This is nigh on impossible, and if you fail to convince the nice customs man, he can confiscate the lot! So my advice would always be to remain within that limit, despite the official "no limits" stance.
You are right about the airfares. It may well be worth having a look at megatrain. Its direct as far as Southampton, so just a single change here, to get to Portsmouth. Even if it were full price, it would have to be cheaper than flying I would hope! Who would buy 3kg of tobacco on a weekend to Santander for personal use? Maybe there was a problem but with tight schedules was ignored?
Hope all goes well with repairs as we like the Pont Aven with comfy cabins and good catering. Those ships do belch out a lot of smoke at the best of times but I can't believe a shipping line would have put to sea with over passengers if they were aware of a serious potentially disabling fault.. I have tried phoning BF all morning, all lines are permanently engaged and the web site only shows cancellations to the 2nd May.
This is like it was when the PA was taken out of service in ; we were told there was no sailing 24 hours before we were due to sail and plans had to be changed rapidly. Find late availability on our UK Club campsites over the next eight weeks! Book now. Follow the Caravan and Motorhome Club via our official Facebook page for up-to-the-minute news, holiday ideas, events, activities and special offers.
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